Undoubtedly, errors and problems are prevalent in all technical gadgets of all brands. So, it is certain that these failures can happen anytime with your streaming device. Even Roku, the high-end device, is not devoid of malfunctions. Wanna resolve Roku Error 39? If so, we have created this step-by-step guide for you to help you get your streaming back on track.
Are you eager to become familiar with the simple and effective methods to resolve this playback failure error? Now, you can surely have a sigh of relief. We will provide you with quick and reliable fixes for the error you are encountering on your Roku device.
Let’s get the Roku device ready and go into the solving mode to figure out this annoying issue just at the snap of a finger……
Why You’re Seeing Roku Error Code 39
Indeed, Roku Error Code 39 is a content protection error. This error usually occurs when you make efforts to stream videos on platforms such as – Hulu, Disney+, or Amazon Prime Video. Typically, this error indicates an issue with HDCP (High-bandwidth Digital Content Protection). It is a technology that prevents illegal copying of digital content.
— Faulty HDMI Connection
Due to a loose or damaged HDMI cable, the Roku error 39 can be triggered.
— HDCP Compliance Issues
In case your TV or streaming device is not supportive of HDCP 2.2, you may face several issues. Playback failure error is one of the most annoying issues.
— Streaming Service Restrictions
A few services impose restrictions on certain content. It leads to error 39 on your Roku device.
— Temporary Software Glitch
Due to the Roku software bugs or obsolete firmware, the Roku error code 39 can be triggered.
— Network Connectivity Issues
A poor or unstable internet connection can interrupt HDCP authentication.
— Non-HDCP Compatible Device
Your TV or HDMI may not be supportive of HDCP 2.2. This is required for high-quality streaming.
Easy Fixes To Say Goodbye to Roku Error 39
Have you familiarized yourself with the possible causes of Roku error 39? If so, it’s the right time to walk through all simple and effective fixes to troubleshoot the issue. Let’s go ahead………
1. Check and Secure Your HDMI Connection
It is a harsh truth that Roku error code 39 is basically HDMI-related. So, it is better to start by inspecting your HDMI cable –
— Unplug and Reconnect
At the beginning of the troubleshooting procedure, you need to remove the HDMI cable from both your Roku device and TV. After that, you need to reconnect it firmly.
— Try a Different HDMI Port
A few HDMI ports may not be supportive of HDCP. so, all you need to do is – plug your Roku into a different port on your TV.
— Replace the HDMI Cable
Utilize a high-speed HDCP 2.2-compliant HDMI cable. You have to do it if your current one is faulty.
— Use HDMI Directly
If you are utilizing an HDMI splitter, you need to switch, or AV receiver. After that, you can try to connect Roku directly to the TV.
2. Restart Your Roku and TV
Just with a simple reboot, all temporary glitches can be cleared. This way, it will become possible for you to troubleshoot minor software issues.
— Restart Roku
- In the first step, go to Settings > System > System Restart.
- Next, select Restart and wait for Roku to reboot.
— Restart Your TV
- Firstly, power off your TV.
- Now, unplug it from the power source for 30-60 seconds.
- After that, plug it back in and turn it on.
3. Check Your Internet Connection
To confirm that you have a stable connection, you can verify your internet connection. For this, we have mentioned a few steps below –
— Check Your Wi-Fi Signal
- Initially, go to Settings > Network > Check Connection on your Roku.
- Suppose, if your signal is weak, you can move your router closer to Roku. Apart from that, you can also use a wired connection.
— Restart Your Router
- Firstly, unplug your router and modem for 30 seconds.
- After that, plug them back in.
- Now, wait for the internet to reconnect before trying Roku again.
4. Update Your Roku Software
If your streaming app and HDCP are suffering from compatibility issues due to outdated firmware, you have to update it.
— How to Update Roku
- In the first step, you have to go to Settings > System > System Update.
- Click Check Now to see if an update is available.
- If there is an update, install it and restart your Roku.
5. Try a Different Streaming Device
If the issue still persists, you can test your streaming service on another device. The device can be – a smartphone, tablet, or laptop.
- If the Roku Error 39 appears, it means the issue is with the streaming platform (Hulu, Disney+, etc.).
- If it works fine on another device, it means that the issue is with your Roku or HDMI setup.
6. Factory Reset Your Roku (Last Resort)
If none of the above solutions work, you may need to reset Roku to the factory settings. It will erase all settings. Your device will return to its original state.
— How to Factory Reset Roku:
- To kick-start the factory reset procedure, you have to go to Settings > System > Advanced System Settings
- Now, select Factory Reset.
- In the next step, follow the on-screen instructions so that you can reset Roku.
Wrapping-up,
Undoubtedly, Roku Error Code 39 is frustrating. But it is damn sure that with the help of the easiest fixes given above, you can surely resolve the issue more quickly. After that, you can get back to enjoying your favorite shows once again.
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