Roku is among the most famous names when it comes to the world of streaming television. There are a few things that can stop the Roku from working and it can frustrate you further as well. Is your Roku device not working?
Are you also looking for help to revive it? Well, if the answer is yes, you have landed on the right page. This is the troubleshooting guide and we will help you resolve the common issues that are associated with the Roku remotes and the streaming players.
Technology is constantly evolving. It does not matter how good it is going to get, there will be some issues. Roku came out a long time ago and this device is no exception to the issues. There is some step that you need to follow to resolve the issue:
Some Important Tips: When Roku Device Is not Connected:
- If the Roku device is not connected, then a simple restart can sometimes help you resolve the issue.
- You can also get the Roku back to its original state by performing the factory reset. But is going to wipe out all the settings, data, and preferences.
- The Roku IR remote is going to work by the line of sight. This Is a good idea to make sure that there is nothing in the way when you are having issues.
- If you are facing issues with the Roku-enhanced remote, then you might have to reset the remote or repair it with the Roku device.
In this guide, we will be discussing some of the Roki issues that are causing the Roku device not to work
How to Fix the Roku Device Not Working:
In this section, we are going to help you resolve the issues with Roku. We will also guide you on how to update the Roku and so on.
It is very common that the Roku is going to go down. You must check if the Roku services are having any kind of issues or not. Let us now discuss some steps:
Restarting the Roku:
- Most of the Roku issues can be easily resolved by a quick restart. Sometimes, the Roku device is going to freezes up, and the remote is going to go completely unresponsive. When this happens then you can restart the device without needing the on-screen menus.
- The first thing that you need to do is to press the home button five times. After that press the up arrow one time. Then, you need to press the rewind button at least two times. Then you need to press the fast forward time at least two times.
- When you complete this, your Roku is going to restart. This might have resolved the issue.
Updating the Roku software:
- If the restart is not going to help, then the issue might be with the software. The Roku software updates are usually going to happen on their own in the background. You do not have to take any action in order to update.
- If this process is not working, then you have to update the Roku manually. When you are experiencing issues, it is the best idea to check the software of Roku before you are moving on.
- In order to update, the first thing that you need to do is to press the home button on the Roku remote. After that scroll up and down and then select the settings, then go to system and select the system update.
- Then the screen is going to show you the current software and the built version. Now check the manual for the updates. If there’s any update, then it will be installed and downloaded automatically. After that, your Roku is going to restart. It is very important that this process gets completed without any kind of interruption.
Factory Resetting the Roku:
- A factory reset is the best option to fix all issues with Roku. This step will return your Roku to the same state as it was when you first installed the Roku.
- This means that all the settings that include the download channels and the network preferences will be wiped out. Make sure to use this step when everything else is going to fail.
- In order to reset Roku, you need to press the home button on the Roku remote. After that scroll up and down and then select the option of settings, and the advanced system settings.
- Then select the factory reset. This is going to factory reset everything and you will be back to a device with default settings.
This will resolve the issue of the Roku device not working.
Roku Audio issues:
- There are some audio issues that are going to create issues on Roku and it is not going to work. There can be an issue of no audio or audio dropouts. This can be caused by the software settings or with the issues of hardware or the cables depending on how complex the setup is.
- Before you try any of the following solutions, we must suggest you turn off the Roku and the connected devices. After that, you need to unplug the power and then wait for at least 10 seconds.
- After that plug it back in and this might resolve the audio troubles in the Roku.
Roku IR Remote Not Working:
- Well, an IR remote is going to work by sending the signal through the infrared light from the remote IR transmitter. It is going to work by the line of sight. So if you ain’t the signals to be reliable, there must not be anything that is blocking the signal.
- The remote must be able to point directly to the Roku device. Make sure to see your Roku device from where you might be pointing the remote. If you want the remote to be more responsive in different positions, then make sure that nothing has blocked the path of the signals.
- When you have placed the Roku device behind the Tv screen, then you need to relocate it somewhere where it is easily visible.
Resetting the Enhanced Roku Remote:
- The Enhanced Roku remote is when you point it anywhere and it is going to change the channel and accept the command. It is very complex as compared to the standard IR remote. It is going to connect over a network by pairing with the Roku device.
- This means that you can point it anywhere and you will still be able to control your device. As it is very complex, here are a few more things that can go wrong with the Roku-enhanced remote.
- If you have a spare remote for the Roku or are using the Roku mobile app, then you can go to the steps of restarting the Roku through the settings menu. Try to change the batteries of the remote if any of the remote stops working,
- There might be this possibility which is why the Roku is not able to get the command from the remote. and thus you are facing the Roku device not working.
At the End
If you are still facing the issue and do not know after performing all these steps, then you must get in touch with our experts. Roku help expert will provide you with the best solutions!
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