Why Is HBO Max Not Working On Roku? Guide to Fix it

Shabnam Mehra September 5, 2023

160 5 minutes read

We watch HBO Max for our entertainment because it comes with top-notch shows. We can watch HBO Max with a subscription. It becomes easy for us to watch on Roku TV. Users can also enjoy the HBO Max channel after downloading it.

We can quickly watch various HBO series and movies. There is also an option to subscribe to their services directly with a Roku account. User sometimes sees that HBO Max not working on Roku. We need to fix them quickly and watch our favorite shows.

Fix HBO Max Not Working on Roku

There are many reasons for HBO Max not working on Roku TV. It is crucial to fix them quickly. Here we discuss various steps that help in solving the issue.

Update your Roku Device

It is also essential for us to use the latest version of Roku. When we use the HBO Max app only works well well Roku, and it does not support older models. Check the following steps to update Roku:

There is a home button on the remote and hold it.
Go to settings.
Choose System and click on system updates.
It is necessary to check the latest updates and go with its installation.

Disconnect your VPN

HBO Max requests to use your original IP address with visibility features. They hide the IP address of your computer when you connect to a VPN. The HBO Max app requires you to disconnect your VPN network before using it. You can also simply turn off the VPN connection and check if HBO Max is not working in Roku.

Employ Search Feature

Users can also use the search feature instead of the Home screen to find the desired content. We can also search for content by movie/series name, TV channel, or actor. There is an option for us to use only four controls, such as forward, backward, pause, & 7-second replay. The user doesn’t get the HBO Max menu and its closed caption features. It is best to wait for a few seconds to avoid crashes between responses and actions.

Clear Caches

By clearing the device’s cache, we can solve formatting and loading issues. Check these steps :

Open the Home screen.
Search and check the HBO Max channel.
Choose it and press the * asterisk button on the remote.
Select channels and remove them.
Reboot the Roku device.

With the above steps, it clears all cache data and resolves HBO Max not working on the Roku problem.

Reinstall HBO Max App

Uninstalling and reinstalling HBO Max fixes all technical issues on the device. Use the below steps to uninstall HBO Max :

Go to the home button on Roku remote and press it.
Here you see streaming channels and choose Channel store.
Pick HBO Max from the list and select OK on the Roku remote.
Choose Remove and confirm its selection.

We can use any option according to the condition.

Reinstall HBO Max Option 1

Launch the HBO Max app on your mobile device and select Settings.
Go to Devices and sign out of all devices that are logged in.
Now delete HBO Max from Roku and restart it.
After this restart process is complete and reinstalls HBO Max.

Reinstall HBO Max: Option 2

It is simple to unsubscribe from HBO Max.
We delete the HBO channel and restart the process.
Now we add the HBO Max channel and check whether the problem is solved or not.

There is a chance of crashing of HBO Max channel when your last HBO device keeps its login information. It is essential to sign out from all devices and also delete HBO Max from your Roku device.

Restart Roku

The restart process of Roku is simple, and it is similar to the restart of your PC. The system is rebooted by switching it from ON to OFF and then turning it back on again. Users can do it perfectly according to the given steps.

It is imperative to know that Roku TVs and Roku 4 and its other versions don’t have an ON/OFF switch.

Press on its home screen and choose System.
Search the System restart and choose it.
We can select Restart and confirm its restart. It is necessary to turn off your Roku player and On again.
Now we turn our Roku off and wait for a few seconds till its power is on.
We can check whether the existing problem is solved or not.

Method to Restart Frozen Roku

When our network connection is slow or poor, Roku freezes for a few minutes. We must check our network connection and its signal strength before following these steps:

Go to the Home button and press it five times.
Now we hit its upward arrow one time.
We can push the rewind button two times.
Last, we hit the fast-forward button two times.

After completing the above steps, Roku automatically restarts. It is essential to check whether Roku is working or still freezing.

Reset of Roku TV

It is vital to restart, Factory Reset, or reset the remote or network connection to restore Roku’s continuous performance. We have two options for factory resetting. First, use its settings or reset key to perform its hard reset.

Hard Reset of Roku

Search the Reset symbol on your device. The location of the reset button depends on its model.
Hold and press the reset symbol for 15 seconds.
After this release, it button when the power light starts flashing.

It means the process of reset is completed and it comes into default settings.

Soft Reset of Roku

To enhance the performance of machine settings, we perform a factory reset. Here we discuss the steps for soft reset.

We go to the home screen and choose settings.
Find system > advanced system settings.
Select factory reset.
Now code is generated on its screen and needs to confirm.
We can press the OK button.

Roku will undergo a soft reset, which will take a few minutes. You can then start using HBO Max and see if the HBO Max not working on Roku problem solves or not.

Sometimes Roku TV doesn’t have a reset button. Users also face a problem when the reset button is damaged or does not work well. The below steps will help you in this situation.

User press the power + mute button at the same time on Roku TV.
Now hold two keys and remove the power cord of the Roku TV.
Here we wait for a few seconds and re-plug it.
When the screen lights up, release all two buttons.
The user also enters their account and setting data in the Roku device.

After completing these steps we need to check problem is solved or not. It is also crucial for us to use all steps perfectly so that we quickly fix them.

Wrap Up

We must fix HBO Max not working on Roku. When we use the above methods to solve the problem of whether or not HBO Max is working. Users can get more information on Dolphin Techknology.

It becomes easy for us to use Roku TV after using various methods to fix the problem. Users can read all instructions manuals, so the process becomes simple.