Samsung TV Plus is Not Working | Quick and Easy Troubleshooting Guide

Shabnam Mehra July 3, 2024

713 4 minutes read

Samsung TV Plus is Not Working | Quick and Easy Troubleshooting Guide

Are you struggling with Samsung TV Plus not working and wondering how to fix it? Well, there is no need to worry. Here we will provide you with a simple and easy brief guide on how to troubleshoot it.

Samsung TV Plus is a free but ad-supported streaming television service that gives you all the entertainment at zero cost. It also gives instant access to news, sports, entertainment, and more, with no download, login, subscription, or fees.

But what if Samsung TV Plus is not working, an issue occurs unexpectedly. Encountering such silly problems with it is quite common. Many users have reported that they have encountered the Samsung TV Plus not functioning.

There are numerous reasons that can lead to this problem. But the good news is that this TV plus not working problem is curable and can be fixed in a few simple and easy steps.

If you are unable to resolve this issue on your own, then the below guide will help you out. Simply, go through the following easy and effective problem-solving resolutions.

Why Samsung TV Plus Not Working?

Before you jump to resolutions, it is necessary to get familiar with the root causes of the problem. This issue is likely to occur due to the following causes.

Slow or no internet connection.
Outdated Samsung TV Plus app.
Samsung TV is not updated with its latest software.
Corrupted cache and data.
Incorrect device data and time.

Steps to Rectify the Samsung TV Plus is Not Working

As mentioned above, there can be multiple reasons for this issue and it is hard to pinpoint any particular reason. So, here we have provided a list of methods that you can try to fix the problem. Follow the below provided instructions.

1. Check your Internet Connection

Whenever you encounter Samsung TV Plus being unable to work properly, the first and foremost thing you should check is your internet connection. As it is an online streaming platform, a stable and fast internet connection is required.

Therefore, you should check that your internet connection is working properly. You can also take a speed test, and ensure the internet speed should be at least 5 Mbps. If the internet connection is working properly, then move to the next step.

2. Update the Samsung TV Firmware

Sometimes, outdated firmware of the TV can also lead to compatibility issues. So, it is necessary to keep the device updated to its latest version. Here is how to update Samsung TV firmware.

On the Smart TV remote, press the Home button and go to Settings.
Then choose Support and click on the Software Update option.
After that, click on Update Now and then follow the on-screen instructions.
Once updated successfully, check if the Samsung TV Plus not working is fixed or not.

3. Update Samsung TV Plus App

Once you have updated the TV, now also update the Samsung TV Plus app as well. The outdated app is another possible reason for the same problem. Below are the steps to update the Plus app.

First, press the Smart Hub button on your remote and visit the features tab.
Next, choose Samsung TV Plus. If any update is available, a white arrow will appear indicating on the application.
Then press and hold the Enter button until the sub-menu appears on the screen.
After that, choose the Update Apps option, and on the next screen click on Select All.
Now click on Update to initiate the updates, click on Update, and wait till the updates are completed.
Restart your smart TV, once updated completely, and see if the problem is resolved or not.

4. Clear TV Cache and Data

Another method to rectify the Samsung TV Plus is not working is to clear the cache and data from your smart TV. If the cache data on Samsung TV gets corrupted, you are likely to face the same problem. Go through the below steps to clear the cache and data.

On the TV remote press the Home button and choose Settings on the Samsung TV screen.
Then go to Support and choose Self Diagnosis. And then click on TV Device Manager.
Next, you will be able to see three sections i.e., Memory Boost, Clean Running Apps, and Manage Storage.
Visit these sections one by one to clear the TV cache completely.
Once the cache is successfully cleared, the Smart TV does not work and the issue will be resolved.

5. Reset the Smart Hub

The next resolution for Samsung TV Plus not working is to reset the smart hub. A smart hub is a place where all the downloaded apps stay. Resetting the smart hub will resolve the app-related issues. Here are the steps to reset the smart hub.

Press the Home button on the remote and visit Settings.
After this, go to the Support tab and click on Device Care.
Next, choose Self Diagnosis and click on Reset Smart Hub.
Now enter your PIN and confirm the Reset.
When reset is done, you need to set up the Smart Hub again and relaunch the TV Plus.

6. Restart your Samsung TV

Last, but not least, you can also try to restart the smart TV, if none of the above resolutions help you resolve the Samsung TV Plus is not working. Sometimes, a simple restart is enough to fix most of the issues. Here is how to restart the smart TV

Firstly, turn off the TV and unplug the power cord from the power outlet.
Then wait for at least a couple of minutes and plug back the power cord.
After plugging the cord, turn on your smart TV.
Now open the Samsung TV Plus application to see if it works or not.

Sum up

Although Samsung TV Plus is a great app, that provides live cable channels online. But issues occur quite often from time to time.

However, this simple and easy troubleshooting guide will help you with a Samsung TV plus is not working problem. Simply, follow the above easy and effective resolutions as given to rectify Samsung TV Plus is not working.

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