Ring Doorbell Error Code 504 | Ultimate Guide to Fix It
Can’t you be in a dilemma just because of the Ring doorbell error code 504? If so, all you need to do is have an all-seeing eye on the key details given in this post.
So, what are you waiting for?
Without much delay and wasting even a single minute, you must walk through the meaning, causes, and key fixes related to the Ring doorbell error code 504.
Let’s proceed!!
Overview Of Ring Doorbell Error Code 504
Typically, the Ring Doorbell Error Code 504 signifies a gateway timeout issue. It means that the Ring device is having difficulty communicating with the Ring servers over the internet. Basically, this error concerns network connectivity issues. These issues are – slow internet speed, unstable Wi-Fi connection, or issues with the Ring server itself.
When this error occurs, users may encounter delays in video streaming. They also have difficulty accessing live views. Apart from that, this error makes the users completely unable to use their Ring devices.
Common Causes Of Ring Doorbell Error 504
The issue namely – Ring doorbell error code 504 can really be very frustrating. It can annoy you more especially when you entirely rely on your doorbell for security purposes. Here is a list of a few common causes of this error:
— Slow Internet Connection
Slow or unstable internet connection is considered one of the most frequent causes of the Ring doorbell error code 504. In case, your Wi-Fi speed is lower than per the recommendation, your device may have to struggle. It may also cause you to be unable to maintain a stable connection with servers after some time. It will definitely lead you to a timeout error.
— Wi-Fi Signal Interference
In case your Ring Doorbell is too far from the router, the Wi-Fi signal strength may be extremely weak. There can be so many physical obstructions such as – walls, or large appliances. As a result, you may have to suffer from connectivity issues such as 504 errors.
— Router Issues
Sometimes, it may happen that the router itself is causing the error code. It may be possible that the router is outdated, malfunctioning, and overloaded with too many connected devices. In the end, you have surely suffered from a poor connection with the Ring servers.
— Ring Server Problems
It is occasional that the issue may not be on your end at all. In case, the Ring servers are encountering downtime or heavy traffic, it could lead to a gateway timeout. As an outcome, you have to face Ring Doorbell error code 504.
— Outdated Firmware
Suppose, the firmware of your Ring Doorbell is not upgraded, it may stop functioning properly with the advanced server updates. In the end, it will cause communication issues that trigger this error.
— ISP Problems
There are several ISP ( internet service provider) issues. These include – power outages, DNS issues, or network throttling. It can lead to error 504. If your ISP is experiencing difficulties, your Ring Doorbell may be unable to communicate effectively with the servers.
It is damn sure that once you understand the causes given above, it will help you diagnose and fix the issue. This way, you can ensure that your Ring doorbell is functioning properly.
Troubleshooting Tips For Resolving Ring Doorbell Error Code 504
Undoubtedly, the Ring Doorbell error 504 can interrupt the proper functioning of your doorbell. It may affect the proper functioning of your doorbell.
As a result, it will affect its ability to perform essential tasks such as video streaming and notifications. Here are a few detailed troubleshooting tips that will help you resolve the issue –
1. Check Your Internet Connection
— Test Your Internet Speed:
First of all, you need to make sure that your internet speed meets the minimum requirements for Ring devices or not. Typically, this device needs an upload speed of at least 1 Mbps. You can use online speed test tools to verify this. In case your speed is lower, you can contact your ISP to update your plan.
— Reboot Your Router:
Sometimes, just with a simple reboot your router can resolve connectivity issues. So, all you need to do is, unplug your router, and wait for 30 seconds. Next, you need to plug it back in. Later on, you have to allow your device just for a few minutes to restart. Finally, you can check if the error persists.
— Reduce Network Traffic:
Suppose, so many devices are connected to your network, you can try disconnecting a few of them. This way, you can reduce the load on your router. It can help you bring improvements in the bandwidth that is available to your Ring Doorbell.
2. Improve Wi-Fi Signal Strength
— Move the Router Closer:
If it is possible for you, you need to move your router closer to the Ring Doorbell. It will enable you to reduce signal interruptions. The closer the router is, the stronger the Wi-Fi signal will be.
— Remove Obstacles:
Confirm that there is not a large object or wall between your router and the Ring Doorbell. Such things can weaken the Wi-Fi signal. If it is essential, you can try to reposition your router or the doorbell. As a result, you will be able to ensure a clearer line of sight.
— Use a Wi-Fi Extender:
Suppose, you think that moving the router is not feasible, you can consider utilizing a Wi-Fi extender. This way, you can boost the signal strength. Further, it will be beneficial for you to eliminate dead zones. In addition to this, it will also provide you with a stronger connection to your Ring Doorbell.
3. Restart or Reset Your Ring Doorbell
— Restart the Device:
To kick-start the process of restarting your Ring Doorbell, you have to remove it from its mounting bracket. Now, press and hold the setup button for 15 seconds. After that, you can release it. The device will initiate rebooting. It will definitely resolve minor software glitches.
— Perform a Factory Reset:
In case, restarting does not help, you can try a factory reset. Next, you have to hold down the setup button for 20 seconds until the light flashes. Thereafter, you need to note that this will erase all settings. So, what you need to do is – set up your Ring Doorbell again.
4. Update the Firmware
— Check for Firmware Updates:
An obsolete firmware can cause a range of compatibility issues with Ring servers. It leads to the Ring Doorbell error code 504. Now, open the Ring app and go to your device settings. Later on, check if a firmware update is available. If yes, you can update your device to the latest version.
— Automatic Updates:
Now, ensure that your Ring Doorbell is set to receive automatic updates. It will help you prevent future errors due to outdated software.
5. Restart Your Network Devices
— Power Cycle Your Router and Modem:
At the beginning of the restarting procedure, unplug your modem and router. Now, wait for about a minute. After that, plug them back in. This procedure can help you clear any network issues that may affect your Ring Doorbell.
— Check Other Devices:
Check if other devices on your network are also facing connectivity issues. If they are, this could indicate a broader problem with your internet connection instead of the Ring Doorbell itself.
6. Check for Ring Server Outages
— Visit Ring’s Status Page:
Before taking a deep dive into more complex troubleshooting, you need to check the Ring status page or DownDetector. This way, you can see if there are any reported outages. In case, the issue is on the end of your Ring device, you may just require to wait until the servers are back online.
— Contact Ring Support:
In case, you have suspected a server issue, but there is no official outage reported, it will be worth contacting Ring Support. They can provide you with more detailed information about any potential server issues.
7. Consider Router Compatibility Issues
— Check Router Compatibility:
A few older routers may not be completely supportive of Ring devices. In case you are using an obsolete router, you can consider upgrading to a more latest model. But make sure that it should be supportive of higher speeds and better signal range.
— Adjust Router Settings:
In the next step, you need to access the settings of your router. Usually, you can do it through a web browser. Later on, check for any settings that might be limiting the performance of your Ring Doorbell.
All you need to do is make sure that ports 80 and 443 are already opened. It is because these are necessary for Ring devices to communicate with the servers.
8. Switch to a 2.4 GHz Network
Suppose, your router is supportive of both 2.4 GHz and 5 GHz bands, you can think about switching your Ring Doorbell to the 2.4 GHz band. Such a frequency will provide you with a more stable connection over longer distances. It can surely help you resolve connectivity issues.
9. Check for ISP Issues
If every troubleshooting method fails, the issue might be with your Internet Service Provider (ISP). You can contact them to cross-check if there are any kind of network issues in your area. Otherwise, there can be any settings that are required to adjust to be supportive of your Ring device better.
Sometimes, bringing changes in the DNS settings on your router can help you resolve connectivity issues. Undoubtedly, the Public DNS of Google namely – (8.8.8.8 and 8.8.4.4) is one of the most prominent choices that can offer you more credible connections.
10. Factory Reset Your Router
Last but not least, you can also consider performing a factory reset on your router. It will erase all settings as well as configurations. So, you should think about doing this only when you feel comfortable. Later on, you will be able to reconfigure your network from scratch. This step will surely resolve deep-seated issues that just a simple reboot can not fix.
Conclusion
Now, it is damn sure that by following the troubleshooting tips, you ought to be able to identify the root cause of the issue – Ring Doorbell Error Code 504.
Finally, you can restore the connectivity of your Ring Doorbell. Along with this, you can ensure that your home security is back online. In case you have to still encounter the issue, you need not hesitate to get in touch with Ring Support for more help.
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