Alexa App Not Working on iPhone | A Simple And Quick Guide
Alexa is an AI-based voice-controlled virtual assistant that happily responds to your voice commands. It is also capable of performing small tasks like controlling your smart home, answering questions, and many more.
Amazon Alexa also keeps you engaged with your favored benefits to keep you organized, informed, connected, and entertained as well. And the Alexa app gives you access on mobile and allows you to manage your Alexa-enabled devices.
But what if you encounter an unexpected error with the Alexa app? Many users have reported that they have encountered the Alexa app not working on iPhone. There are numerous reasons that can contribute to the same problem.
If you also belong to the same category and wondering how to get out of the Alexa app not working. Then this is the proper destination, where you will be able to find how to get out of this problem.
In this article, you will be provided with an easy and effective troubleshooting guide. The app is not working and the issue can make you frustrated. But the good thing is that this problem is curable and can be fixed with some problem-solving resolutions.
However, this problem usually occurs due to insufficient internet connection. This problem is encountered by many people where the Alexa app not working on iPhone as it should.
It might be because of a fault or a bug that is generating the trouble. Well, there are multiple paths by which a user can determine the reason for the problem. Now see further how to resolve this problem.
Methods to Troubleshoot the Alexa App Not Working on iPhone
Hope now you have understood the root causes that can lead to this problem on your iPhone. Now it is time to fix it as soon as possible. Follow the below problem-solving resolutions to resolve the app not working problem.
1. Restart the Amazon Alexa App and Phone
The foremost method to resolve any technical issue is restarting the device. If your Alexa app not working on your iPhone, then you should restart the app and phone as well.
When you close the app, ensure you remove it from the backdrop. This will throughout any possible glitches. Most of the time this problem occurs when many apps are running in the background.
Once you have restarted the app, then also restart your phone as well. Restarting the device will resolve all the bugs that are causing the problem. This will give a fresh start to your phone, without any glitches.
2. Check for Any New Update
Due to not updating the app from time to time, can also play a part in the Alexa app not working problem. So, if it has been a very long time since you haven’t updated the app, then this is the time.
Updating the app usually takes care of bugs issues and other that a user faces. Because bugs can make the app function badly. So, that’s why keeping the app updated to its latest version is necessary.
3. Check your WiFi Connectivity
You won’t be able to access the app if you are connected to a slow and unstable WiFi network. As a result, you will encounter the Alexa app not working. Therefore, you should connect your phone to the working WiFi network.
If you have recently, changed the password, be sure to add it to your device too. The following few things, that you should also take care of too.
- Connect both devices to the same network.
- Ensure your data plan is active.
- Turn on and off the Airplane mode.
- If using WiFi, then restart your router.
- Check whether cellular data have been restricted.
4. Sign Out of the Alexa
The next resolution to fix this problem is to sign out of the Alexa app. If the app abruptly stops working, then it might be facing in-app glitches. So, in this, simply, sign out from your account and sign in back. Here are the steps to sign out of the Amazon Alexa app.
- Open the Alexa app on your iPhone.
- Then choose More and clock on Settings.
- After that, scroll down and choose Sign out.
- Next, you will be prompted for the confirmation.
- Once signed out, enter the login credentials and set up the Alexa again.
5. Uninstall and Reinstall the App
Another resolution to get out of the Alexa app not working on iPhone issue is to uninstall and reinstall the app. Sometimes, the improper installation of the app can cause problems in its functioning.
So, simply the app uninstall and reinstall it back. So, this is considered to take care of any expectation of updates. If in case, you have missed any updates, then reinstalling can take care of it.
6. Factory Reset the Echo
Factory resetting the Amazon Echo device is another way, that will help the device and the app to start working again. Follow the below steps to factory reset the Alexa.
- Press and hold the action button for at least a minute.
- Next, hold the button until the LED light on Echo turns yellow.
- The yellow LED light indicates, that the device is rebooted successfully.
- Now wait till the LED light turns blue and again begin the setup process.
7. Check the App Settings
If you have added many customizations to the Alexa app, that might be causing obstruction in the working of the app. So, it is advised to review the settings and Alexa preferences to confirm everything is fine.
Even after this, you are still Alexa is not answering your voice, you must turn on the hand-free function. Here is how to enable the hand-free function.
- Launch the Alexa app and visit More.
- Next, click on Settings and choose Alexa App Settings.
- Then toggle on to enable the Alexa Hands-free.
- After that, click on Continue and click OK to grant mic permission.
- For the mic, you need to click on Allow While Using the App for location access.
- Now choose your language and click on Continue.
- Remember that, the app will only respond when the Alexa app is open and is running in the background.
Sum up
Hope, the above comprehensive guide will assist you with the Alexa app not working on iPhone. Simply follow the above steps as given to fix Alexa app not working on iPhone problem.
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